Frequently Asked Questions (FAQ's)

General Technical

1. Do I need to have Internet access to use Swiftcom services?
2. What type of Internet access is required to use Swiftcom services?
3. Do I need to have a Router on my Internet link?
4. Can I use my own VoIP Device or Software with a Swiftcom service?
5. Do I need to purchase a Swiftcom device to use the services?
6. Are the Swiftcom services for Australian residents only?

Making Calls

1. How do you make a call using Swiftcom services?
2. Can I purchase a telephone number from Swiftcom that is dedicated to my service?
3. Can I make an emergency call via your services?
4. Can I install and use the Swiftcom services anywhere in the world?
5. How do I find out the current call rates for all international destinations?

Sales & Billing

1. How do I signup to a Swiftcom service?
2. How do we pay for the products and services that we purchase?
3. Which credit cards types are accepted by Swiftcom?
4. Other than credit cards, is there any other way to pay for your services?
5. Does Swiftcom provide a prepaid service?
6. Can I view the details of all the calls we make, online?
7. Are there any hidden service or call charges that we need to know about?
8. Is there a contract when you signup to a service?

General Technical

1. Do I need to have Internet access to use Swiftcom services?

Yes, you do need to have broadband Internet access to successfully use Swiftcom services.

2. What type of Internet access is required to use Swiftcom services?

To successfully make phone calls via our Swiftcom services you will require a broadband Internet link with at least 40Kbps of free bandwidth (uplink & downlink) during each voice call. In Australia, most ADSL and Cable Internet services are capable of providing the required Internet access.

3. Do I need to have a Router on my Internet link?

Yes you will need a router (or equivalent Firewall/Modem) on your Internet link in order to automatically provide the local IP address details to your Swiftcom device(s), i.e. via DHCP service.

4. Can I use my own VoIP Device or Software with a Swiftcom service?

No. At this stage, you will need to purchase at least one of our products to use Swiftcom services. This is required to ensure Swiftcom can provide end-to-end support and ensure customer satisfaction.

Please Note: Swiftcom provides a 30 day, 100% money back guarantee, on all it's products. If you are not happy with the product or service you can return the product within 30 days of purchase and Swiftcom will refund the entire cost of the product. This does not include refund on delivery fees.

5. Do I need to purchase a Swiftcom device to use the services?

Yes. See answer to question 4 above.

6. Are the Swiftcom services for Australian residents only?

No. You can use our services from any location in the world where there is Broadband Internet access with at least 40kbps of free bandwidth (uplink & downlink) for each voice call made.

Making Calls

1. How do you make a call using Swiftcom services?

All calls are made the same way you make calls via the traditional Australian telephone (PSTN) service. For example:

- To call an Australian destination dial : Area Code + Local Number

- To call an Australian mobile just dial the 10 digit number directly, i.e 04xx xxx xxx

- To call international (IDD) dial : 0011 + Country Code + Area Code + Local Number

- To call other Swiftcom subscribers (free call) just dial the extension directly, i.e. 1022

2. Can I purchase a telephone number from Swiftcom that is dedicated to my service?

Swiftcom can provide a dedicated inward dial (DID) number that is dedicated to your service. Swiftcom can provide DID numbers for most major cities in Australia and New Zealand.

With regards to International DID numbers, Swiftcom can provide DID numbers to several countries around the world and are available upon request. Please email our support team on support@swiftcom.com.au to confirm country DID availability.

Please Note: For Swift-OUT & SAVER services, you will need to complete "Step 3" of the online signup form, and check the box for "Swift-DID".

3. Can I make an emergency call via your services?

At this stage, Swiftcom does not fully support calls to emergency 000 services in Australia, mainly due to issues related to the virtual nature of caller location and identity. Swiftcom recommends the use of a traditional telephone system or a mobile/cell phone to contact emergency services.

4. Can I install and use the Swiftcom services anywhere in the world?

Yes, Swiftcom services can be used anywhere in the world where there is Broadband Internet access. Please refer to "General Technical" FAQ's for more information on Internet requirements.

5. How do I find out the current call rates for all international destinations?

All Swiftcom call rates are listed on our website at the following URL:

http://www.swiftcom.com.au/documents/iddrate.pdf

Sales & Billing

1. How do I signup to a Swiftcom service?

In order to subscribe to one of our services, Swiftcom has provided a secure, simple & automated online signup form located on our website at the following URL:

https://www.swiftcom.com.au/signup/

2. How do we pay for the products and services that we purchase?

Currently, Swiftcom only accepts payment via credits card. At this stage only credit cards from VISA, MasterCard or BankCards are accepted.

3. Which credit cards types are accepted by Swiftcom?

At this stage Swiftcom only accepts credit cards from VISA, MasterCard or BankCard types.

4. Other than credit cards, is there any other way to pay for your services?

Not at this stage.

5. Does Swiftcom provide a prepaid service?

Not at this stage.

6. Can I view the details of all the calls we make, online?

Not at this stage, however Swiftcom is currently developing a 'Customer Secure Online Portal' where this service will be provided.

7. Are there any hidden service or call charges that we need to know about?

There are no hidden service or call rate charges with Swiftcom.

8. Is there a contract when you signup to a service?

With Swiftcom there are no service contracts. Service subscription is on a month-by-month basis and customers can leave at any time within a given month.